Effective date: September 14, 2026
Important Notice: All payments made to Idea Cresta for services are final and non-refundable.
1. Payment and Refund Policy
Once payment is submitted:
- Funds are immediately allocated to service execution;
- No refunds will be issued for any completed or in-progress work; and
- Partial refunds are not available under any circumstances.
Important: By making a payment, you acknowledge and agree to this no-refund policy. Please verify all service details before proceeding with payment.
2. Why Payments Are Non-Refundable
After payment, Idea Cresta may reserve team capacity, begin discovery, perform research, purchase or schedule resources, configure tools, create project files and decline other work for the allocated period. These commitments create immediate costs even when a client later changes direction.
3. Review Before Payment
Before paying, you are responsible for reviewing the approved service, deliverables, assumptions, schedule, dependencies and price. Ask for clarification before payment if any requirement is unclear. Payment confirms acceptance of the applicable quotation, invoice, project scope and this policy.
4. Cancellations and Changes
You may ask to cancel or change a project, but cancellation does not create a right to a refund or account credit. Requested changes may require a revised scope, schedule and additional payment. Idea Cresta is not required to perform work outside the agreed scope.
5. Deposits, Milestones and Recurring Services
Deposits, retainers, milestone payments and recurring service fees are non-refundable once paid. A completed milestone remains payable even if later phases are cancelled. To prevent a future recurring period from starting, provide any required notice before the next invoice or renewal date stated in your agreement.
6. Client Delays or Inactivity
No refund is available when work is delayed or cannot continue because required content, access, approvals, feedback or other client responsibilities were not provided. We may reschedule the remaining work according to team availability.
7. Third-Party Costs
Hosting, domains, advertising spend, software licenses, marketplace fees, stock assets, payment fees and other third-party charges are governed by the provider's terms and are non-refundable by Idea Cresta. You remain responsible for charges authorized for the project.
8. Service Concerns
If you believe delivered work does not match the written scope, contact us promptly with specific details. We will review the concern and, where appropriate, correct an in-scope issue. A correction, revision or support process does not create a right to a refund.
9. Chargebacks and Payment Disputes
Please contact Idea Cresta before initiating a payment dispute so we can review the invoice, approval records and work performed. Fraudulent or improper chargebacks may result in suspended services, revoked access and recovery of reasonable costs, subject to applicable law.
10. Rights Required by Law
Nothing in this policy excludes a right or remedy that cannot legally be excluded under applicable law. Where a mandatory legal right applies, it will be honored to the extent required.
11. Policy Acceptance
By approving a project or making a payment, you confirm that you have read, understood and accepted this Payment and Refund Policy together with the applicable quotation and our Terms & Conditions.
Contact Idea Cresta
Questions about this policy can be sent to info@ideacresta.com or mailed to Idea Cresta, 2514 Tarpley Rd, Suite 116, Carrollton, TX 75006, United States.
