Privacy Policy

Effective date: September 14, 2026

1. Scope

This policy applies to information collected through the Idea Cresta website, quotation forms, project contact forms and related business communications. It does not replace the privacy terms of third-party websites or services that may be linked from our website.

2. Information We Collect

Information You Provide

When you submit a form or communicate with us, we may collect your name, business email address, phone or WhatsApp number, company name, requested service, estimated budget, preferred timeline, project details and the contents of your message.

Website and Technical Information

Our hosting, security or analytics tools may automatically receive technical information such as IP address, browser type, device type, operating system, referring page, pages visited, approximate location, timestamps and diagnostic or security events.

Project Information

If you become a client, we may process account details, invoices, project communications, access permissions, files, business requirements and other information necessary to deliver and support the agreed services.

3. How We Use Information

We may use information to:

• Respond to enquiries and prepare quotations;
• Confirm requirements and deliver contracted services;
• Manage projects, billing, support and business records;
• Operate, secure, troubleshoot and improve the website;
• Measure website and campaign performance;
• Prevent fraud, spam, abuse and security incidents;
• Comply with legal obligations and protect legitimate rights; and
• Send relevant business communications where permitted by law.

4. Legal Grounds for Processing

Depending on where you live, we may process personal information with your consent, to take steps at your request before entering a contract, to perform a contract, to comply with law, or for legitimate interests such as responding to business enquiries, maintaining security and improving our services.

5. Form and Email Delivery

Do not submit passwords, payment-card details, government identifiers, medical records or other highly sensitive information through a general website form. Third-party processing is also subject to the relevant provider's terms and privacy practices.

6. When Information Is Shared

We do not sell personal information. We may share information with service providers that support hosting, email delivery, analytics, security, advertising, payments, project management or technical operations. Providers receive only the information reasonably needed for their role and are expected to handle it appropriately.

We may also disclose information when required by law, to protect rights or safety, to investigate abuse, or in connection with a merger, financing, acquisition or transfer of business assets.

7. Cookies and Similar Technologies

The website or embedded third-party services may use cookies, pixels, local storage and similar technologies for essential operation, preferences, security, analytics or campaign measurement. Browser settings can block or remove many cookies, although some website functions may then work differently.

8. Data Retention

We retain information only as long as reasonably necessary for enquiries, service delivery, support, accounting, dispute resolution, security and legal compliance. Retention periods vary according to the type of information and the reason it was collected.

9. Security

We use reasonable administrative and technical measures intended to protect information. No online transmission or storage method is completely secure, so we cannot guarantee absolute security. You should use secure channels when sharing credentials or sensitive project information.

10. Your Choices and Rights

Depending on applicable law, you may have rights to request access, correction or deletion of certain personal information, to object to or restrict certain processing, or to withdraw consent. Some information may be retained when required for legal, accounting, security or contractual purposes.

To make a privacy request, email info@ideacresta.com. We may need to verify your identity before completing a request.

11. Children's Privacy

Our services are directed to businesses and are not intended for children under 13. We do not knowingly collect personal information from children through this website. Contact us if you believe a child has provided information.

12. International Processing

Website providers and project tools may process information in countries other than the country where it was collected. Where required, appropriate measures may be used for such transfers.

13. External Links

Links to third-party websites are provided for convenience. Idea Cresta is not responsible for their content, security or privacy practices, and you should review their policies before providing information.

14. Policy Updates

We may update this policy as our website, providers or legal obligations change. The effective date above shows when this version took effect.